Andrew Lavers
Andrew is a tech lead at Zendesk working out of the Montreal office. Since 2015 he's been working on the business-to-user conversation platform that began as Smooch.io (acquired by Zendesk in 2019). He has 15 years of experience in software development, previously working on identity and access projects at Microsoft, and tech support software at Radialpoint. Outside of work he enjoys being a Dad, skiing, guitar, and talking about himself in third person.
Sessions Montréal 2025
OAuth, and trustworthy AI agents that don't terminate humans
Session en anglais - Débutant
There's a deluge of new AI Agents coming online, especially in the realm of customer support. LLMs are powerful, but they are non-deterministic. How do ensure that they are trustworthy, especially as they get plugged into APIs?
I'll dismantle the myth that AI agents replace human agents, and I'll discuss the principle of end user in control in bot design. I'll also talk about a new standard proposed by the IETF that will solve this problem.
