Speeding Up Ticket Resolution with AI Agents

IT tickets pile up because rule-based automation can't gather missing info or use judgment. This talk shows how AI agents embedded in a ticketing system triage requests, ask questions, and resolve common cases end-to-end, cutting response time and backlog. We'll cover specialist vs. general agents, knowledge-base grounding, guardrails against prompt injection, evaluating non-deterministic agents, and tracing conversations for full observability.